Patient Information

As per the latest advice from the government and Chief Dental Officer, our dental practices have reopened for emergency dental care (phase 2 of the road map).

Phased Approach to Resuming Normal Service

covid19 reopening practices

We would like to introduce to you the phased approach, as announced by the government and Chief Dental Officer, to reopen our practice and start up dental treatment again.

Phase 1 is where we prepare for the reopening of the practice. We have worked closely with the local health board to ensure we follow the latest local guidance on top of the government’s guidance.

Phase 2 commenced on 22nd June. This where we reopen to see patients with urgent care needs. We are working closely with the local emergency dental centres (the PDS) and refering patients to them where we cannot carry out the treatment in practice (aerosol generating treatments in particular). All appointments until 31st July are cancelled. We ask that you do not call us to reschedule your appointment or book a general dental appointment. We will be in touch with all our patients who were due an appointment during our closure, when we have a clearer idea as to when we can carry out check-ups and treatment in the practice.

We understand we have many patients waiting for care but we ask that you please bear with us.

Thank you very much for your understanding and cooperation during these unprecedented times

Phase 3 will allow us to begin to see registered patients at the practice for non-aerosol generating routine dental care.  The PDS will continue to treat patients requiring urgent aerosol generating care.

Phase 4 will see the start of the return of normal service.

We are keen to keep our patients up to date with the information we have available at the time, however, please remember, as with all government guidelines issued around COVID-19, these are subject to review and changes.

Dental Emergencies 

If you have a dental emergency (severe pain or swelling), please give your practice a call during opening hours and a member of the team will be able to assist you. For dental emergencies out with our opening hours, you can still call NHS 24 on 111.

Take care and stay safe!

NHS Information on Coronavirus

Patient Safety is our Number One Priority

With patient and staff safety being our number one priority, we are pleased to introduce you to the measures which we have now put in place at our practices.

1) We are booking patients appointments to ensure that the practice is not overcrowded. We do this by leaving suitable gaps between appointments, making sure that patients can attend the practice while maintaining a safe distance from one another in accordance with government guidelines.

2) We will be creating clinics for patients who are most vulnerable, to help minimise patient contact with others whilst they are at the practice.

3) To further avoid overcrowding when you arrive at the practice, where possible to do so, we ask that you wait in your car or in a safe place outside of the practice until called in. We will notify you via your phone when you should enter the practice.

4) We may suggest a virtual consultation with the dentist, using a video link, prior to you visiting the practice.

5) Where possible, you will fill in all relevant forms on your mobile phone, or computer before you enter the practice. This means that you will not have to touch a pen, paper, or any electronic device other than your own when you attend your appointment. This crucial step greatly reduces touch points at the practice.

6) We have created hygiene stations for all of our patients to use when entering and exiting the practice.  These contain gloves, masks and hand sanitiser.

7) Between all appointments the dental team will thoroughly disinfect the dental surgery, reducing the risk of patient exposure to anything harmful while they are in the chair.

8) And finally, as you leave the practice, we ask that you pay by card, preferably contactless.

Please don’t feel overwhelmed by these changes, they have been put in place to ensure our patients and staff are as safe as possible.  

We hope you find these changes reassuring.

safety measures to keep you safe