Covid-19

Patient Information

Whilst all our dental practices remain open, we are still operating at a reduced capacity as per the current guidelines.

Dear Patient

As you will be aware, the impact of Covid-19 on all aspects of normal life has been immense. Dental care has also been deeply affected.

 

The impact on dental practices being stopped from delivering routine care for over 7 months last year, and their extremely limited capacity to see patients since then, will cause significant delays to your treatment and your appointments.

I can reassure you that everyone in the practice is working extremely hard to look after you and will schedule your appointments as soon as they are able. They are feeling the same frustrations about the situation as you are. I know that you will be anxious to get your treatment, but can I ask that you please be patient and understanding about the delays and difficulties in getting you that treatment.

Kindest Regards

Jacqui Frederick

Group Clinical Director

 

 

 

Thank you for your continued support and understanding during this time.

Dental Emergencies 

If you have a dental emergency (severe pain or swelling), please give your practice a call during opening hours and a member of the team will be able to assist you. For dental emergencies out with our opening hours, you can still call NHS 24 on 111.

NHS Inform - Changes to ServiceNHS Information on Coronavirus

Take care and stay safe!

Patient Safety is our Number One Priority

With patient and staff safety being our number one priority, we are pleased to introduce you to the measures which we have now put in place at our practices.

 

1) There are fewer seats available in our waiting areas as we are maintaining a safe distance between patients and staff members. Please arrive as close to your appointment time as possible to help reduce crowds in our waiting area.

 

2) Where possible, you will fill in all relevant forms on your mobile phone, or computer before you enter the practice. This means that you will not have to touch a pen, paper, or any electronic device other than your own when you attend your appointment. This crucial step greatly reduces touch points at the practice.

 

3) We have created hygiene stations for all of our patients to use when entering and exiting the practice.  Please sanitise your hands upon entering the practice.

 

4) Between all appointments the dental team will thoroughly disinfect the dental surgery, reducing the risk of patient exposure to anything harmful while they are in the chair.

 

5) And finally, as you leave the practice, we ask that you pay by card, preferably contactless.

 

Please don’t feel overwhelmed by these changes, they have been put in place to ensure our patients and staff are as safe as possible.

 

We hope you find these changes reassuring.

Please don’t feel overwhelmed by these changes, they have been put in place to ensure our patients and staff are as safe as possible.  

We hope you find these changes reassuring.