Appointment Policy.

Our policy for failed or cancelled appointments is as follows:

A significant amount of valuable clinical time is wasted when an appointment is not attended; time which could otherwise have been allocated for the treatment of other patients.

Short notice cancellations and failed appointments may result in a charge. Any incurred charges must be settled before further appointments can be scheduled.

If private appointments are repeatedly failed or cancelled at short notice we may ask for further appointments to be paid for in advance, where the full cost of the time allocated is paid on booking. In these cases, the appointment fee would be charged whether or not you are able to attend.

Under NHS treatment regulations, we reserve the right to withdraw future treatment from patients who fail to attend TWO appointments.